Frequently Asked Questions

You can choose how you want to order. You can get our products by placing your order online. That is, on this website:

Go to https://ngherbs.com/shop or simply search for the product you want.

Click ‘BUY NOW’ or ‘ADD TO CART’

Click on ‘PROCEED TO CHECKOUT’

Await your order BUT BE READY TO PAY VIA OUR POS with your ATM that has the amount commensurate with your orders

ALSO…

You can place your order on phone by calling our sales office on: 2349065904170

or by sending us an email: orders@ngherbs.com.

LAGOS
If you placed your order before 12pm and you are in Lagos, the order will leave our facility same day for delivery. That means, you may get your order same day, barring unforeseen circumstances which we will always inform you about.  If you place your order after 12:00 pm, the order will leave our facility the following day for delivery.

All orders in Lagos above N5000 enjoy FREE DELIVERY

OUTSIDE LAGOS
For nationwide orders, delivery takes 1 to 5 days, including Abuja deliveries and excluding the other parts of the northern region. Northern region delivery takes 4 to 7 days.

OUTSIDE NIGERIA

For international orders, delivery takes 3 to 4 days, depending on the distance. The United States and United Kingdom deliveries take 4 days.

For every order placed on our website, you will receive an email notification and an SMS delivery alert containing the estimated delivery day and tracking number for your order when your order leaves our facility for delivery.

For every order placed on the phone or by email, you will receive an SMS delivery alert containing the estimated delivery day and tracking number for your order once your order leaves our facility for delivery.

Yes, if you need any assistance in placing your order on our website, you can click on the chat box on our website, our customer service representative will walk you through to place your order.

Alternatively, you can place your order by phone. Call our Sales Office on 2349065904170 or send us an email: orders@ngherbs.com

We receive all payments by POS that will be presented by our delivery man, alongside your orders.

If you are in doubt at the point of delivery, please call 2349065904170 for clarification.

Prepare your ATM card with enough money to pay for your order

We have various payment options available for international orders.

Accepted Payment Methods for international orders include:

Credit or Debit cards – Pay securely using Paystack or Voguepay

Local Bank Transfer – Payoneer Global Payment Service

International Bank Transfer

Western Union (Please contact us for receiver’s details)

Know that there is no currency conversion fee if you choose to pay with Local Bank Transfer.

Our nationwide and international orders are handled by our delivery partners, including DHL and UPS. Your order is carefully handled and delivered at your doorstep.